There’s a lot of crap for sale on ClickBank. There are also some good things available. Personally, as a software/ebook seller I like to use ClickBank because they handle all the tax collection issues (this is going to become a big issue for people selling things directly via PayPal in the next few years, trust me) and they pay regularly and consistently.

But I also like to use ClickBank as an individual buyer because they make it easy to get a refund. So if something I buy isn’t up to snuff for whatever reason (see my recent Google Nemesis review) I can get a full refund within 8 weeks of the purchase, no questions asked.

There are two ways to get a refund. The simplest is to simply take the electronic receipt ClickBank mailed you after the purchase and forward it to refunds@clickbank.com along with a brief message asking for a refund and why you want the refund.

The second way is to go to the ClickBank purchase questions page and select the “I would like to request a refund” subject. You’ll have to fill in the purchase details (obtained from the aforementioned receipt) and give an explanation. (Since you need the receipt to do this, it’s just simpler to mail a copy off IMHO…)

In either case, you’ll get a refund within two or three business days. It’s really that simple.

BTW, refund requests shouldn’t be knee-jerk reactions. If you’re having a problem with the product, contact the vendor first and see if they can fix it. Refunds should be a last resort. Sellers get notified when refunds occur and can see the reason why a refund was requested… there’s nothing worse than getting a “the product never worked” reason when you could have fixed it easily enough if the buyer had contacted you first.

Out of all the ClickBank products I’ve purchased, I think I’ve only asked for refunds on two of them.

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